Effective Date: 19/05/2025
- Introduction
Granite World (Aust) Pty Ltd ACN 673 736 242 as Trustee for By Design Marble Trust ABN 56 599 787 408 (“Granite World”, “we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, by phone, email, or in person at our premises located at 30 Truganina Rd, Malaga, Western Australia 6090.
- What Personal Information We Collect
We may collect the following personal information from you:
- Full name
- Contact details including phone number, email address, and residential or business address
- Details of products or services you have purchased or enquired about
- Payment and billing information
- Any correspondence or communication with us (e.g., emails, web forms, phone calls)
We do not collect sensitive information unless required by law or with your explicit consent.
- How We Collect Personal Information
Your personal information may be collected when you:
- Contact us by phone, email, or via our website: https://graniteworld.com.au
- Request a quote or make a purchase
- Visit our showroom or arrange a site visit
- Engage with us through forms or messages on our website
We may also receive information from third-party providers, such as contractors working on your installation project.
- Why We Collect Your Personal Information
We collect and use your information to:
- Provide and deliver our stone products and services
- Schedule and manage consultations, fabrication, and installation
- Process payments and manage accounts
- Respond to your enquiries and customer service needs
- Maintain internal records and comply with legal obligations
- Improve our products, services, and customer experience
- Disclosure of Personal Information
We may disclose your personal information to:
- Independent contractors, including fabricators and installers, engaged to deliver services on our behalf
- Service providers such as IT support, accounting firms, or payment processors
- Legal or regulatory authorities, if required by law
We do not sell or rent your personal information to third parties.
- Storage and Security of Personal Information
We take reasonable steps to secure your personal information from loss, misuse, and unauthorised access or disclosure. These steps include:
- Secured physical storage and access controls
- Password-protected systems and networks
- Staff training in privacy compliance
While we strive to protect your information, no method of transmission over the internet is 100% secure.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
- Overseas Disclosure
Granite World does not routinely disclose personal information to overseas recipients.
- Making a Privacy Complaint
If you believe we have breached your privacy or mishandled your information, you can lodge a complaint by contacting us directly. We will investigate and respond as soon as reasonably possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The latest version will always be available on our website.
- Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Granite World
30 Truganina Rd, Malaga, WA 6090
Phone: (08) 9249 1210
Email: sales@graniteworld.com.au
Website: https://graniteworld.com.au
PDF Download: https://graniteworld.com.au/wp-content/uploads/2025/05/Granite-World-Privacy-Policy.pdf
